Leading UK homecare provider Right at Home is celebrating two overall Outstanding ratings from the Care Quality Commission (CQC). Right at Home Havant and District and Right at Home Solent both received Outstanding ratings following inspections which took place earlier this year.
Right at Home’s network of 57 locally owned offices provides high quality care to Clients in the comfort of their own homes and is the most highly rated national homecare agency on the UK’s leading independent review site homecare.co.uk with a 9.8/10 rating. Services include support with personal care, live-in care, medication, transport and specialist dementia care.
In its CQC report, Right at Home Havant and District, which is run by owner Duncan Cameron, noted that: “There was consistent, excellent feedback from everyone we spoke to about the leadership of the service including the provider and registered manager.” It continued: “People received excellent person-centred care where staff knew people exceptionally well. People were encouraged to live their lives as fully and independently as possible.” The office, which covers Havant, Emsworth, Waterlooville, Petersfield and Hayling Island, opened in January 2016.
Right at Home Solent – which covers Southampton, Fareham and Gosport – is owned and managed by Kev and Amy Popat. The inspection was Kev and Amy’s first, making the achievement even more impressive. Its CQC report praised Kev and Amy’s team saying: “This service is rated as Outstanding because of the extensive evidence of exceptional care and staff going the extra mile to put people at the forefront of all the service hoped to achieve. The feedback from people and relatives was consistently positive and exceptional and it was clear there was a person-centred culture.”
Speaking on the CQC ratings, Right at Home CEO Ken Deary said: “Congratulations to both offices on this excellent achievement. We are delighted they have been recognised by the CQC for their hard work and dedication to providing the highest quality care to Clients. We are incredibly proud of the Right at Home network, which has achieved four Outstanding ratings from the CQC since April.”
The full report for Right at Home Solent can be found here: https://www.cqc.org.uk/location/1-2138763571/reports
The full report for Right at Home Havant and District can be found here: https://www.cqc.org.uk/location/1-2416429763/reports
Owner Duncan Cameron with his Havant and District team
Kev and Amy Popat (left) celebrating their Outstanding rating with the team
Notes to editors
Name: Steph Gutmann
Telephone: 01725 511673
About Right at Home UK:
Right at Home is one of the UK’s leading homecare providers. It is the most highly rated national homecare agency on the UK’s leading independent review site homecare.co.uk with a 9.8/10 rating and winner of the best mid-size employer in the Best Employers in Care Awards.
Internationally, Right at Home is one of the world’s most trusted homecare providers. Through our global network of over 500 locally owned and operated offices we deliver person-centred support to tens of thousands of people every day, enabling them to continue living happily and independently in their own homes.
Right at Home UK provides care services to adults over the age of 18. Primary services are focused on supporting Clients with physical disabilities, learning disabilities and the elderly. We are committed to making a difference everyday by maintaining dignity and well-being for those we support.
When providing support, we place great emphasis on the emotional well-being of our Clients and importantly, their families. We promote minimum one-hour visits with regular CareGivers, allowing our team to really get to know their Clients. Something as small as sharing a cup of tea and having a chat can make a huge difference to a person’s state of mind, reducing the significant problem of loneliness in the elderly.
Our services are highly personalised, yet flexible to meet the needs of the people we support. We can provide support on a short-term or long-term basis ranging from an hourly daily visit through to 24-hour live-in care, 7 days a week.
Our homecare services include, but are not limited to:
Specialist dementia care
Transport, errands and meal preparation
Holiday and respite cover
Right at Home UK is an multi award-winning franchise system with a relentless focus on delivering quality services. We are the proud winners of the Best Franchise Awards ‘Best Franchise – Management’ category and have maintained a consistent 5-star franchisee satisfaction rating in Smith and Henderson’s annual independent franchisee satisfaction survey for five years.