Caremark celebrates another OUTSTANDING rating from CQC

National home care provider Caremark is celebrating this week with a further OUTSTANDING rating from the Care Quality Commission (CQC), awarded to another of their franchised offices, this time for their Mid-Sussex & Crawley office.
Sue Hills & Sarah-Louise White, franchisees and joint directors of the Haywards Heath based franchise received the good news towards the end of June.
Their bespoke service will be 10 years old later this year and now delivers close to 1800 hours of care per week via their team of 90 plus care workers.
This latest accolade spotlights the award-winning care service built by these innovative and entrepreneurial business women.
It has also seen them pick up a top business award, The Mark of Excellent Care, at the annual Caremark awards ceremony in January.
Both women bring different but complementary talents to the business and together they have forged a strong and dynamic team with a solid reputation as a community based service delivering much needed care and support to a broad base of clients across the region.
Managing Director, Sue came from a nursing background while her co-director, Sarah-Louise started her career in Sue’s newly launched business and was, in fact, her first care worker. Her obvious talent was spotted by Sue, who supported and encouraged Sarah-Louise to grow and develop with the business.
Now, 10 years on, both women have much to be proud of, with comments on their latest CQC report reflecting how much they have achieved: “This agency provided an extremely personalised and innovative service to people living in their own homes in the community.
“As well as the more traditional care at home service provided to people, the local social services department had funded a six month pilot for a new responsive model of care called ‘Patch Care’.
“…and aimed to tackle the issue of loneliness and social isolation for people.
“The service was exceptionally well managed with an open, approachable, passionate and friendly management team who were all dedicated to working towards providing positives outcomes for people and their relatives as well providing compassionate and team support to their colleagues.
“The service was exceptionally well-led by a professional, dedicated and caring team.
“The management culture was open and transparent with a clear willingness to learn and work in partnership with external agencies to continual improve and drive the quality and safety of the service positively using innovative new ways of delivering care to people in their homes.
Despite the challenges which continue to face the care sector, both women are excited for the future and look forward to further growth and success in the years to come.  With loyal support from their dedicated team and the backing of their clients, they have every reason to feel optimistic.